Company Policy

Reclaimed Material Disclaimer

Please note if product is made from reclaimed material, customer should expect variation in color and texture within each piece of millwork and within batch. Rarely do finished products exactly match samples or pictures provided exactly.

 

Actual product may have different blend of colors and textures than what is exactly shown in description. Reclaimed millwork is particularly prone to variation. Manufacturer guarantees only that product matches specifications. If customer has strict expectations be sure to explicitly state that in specifications, otherwise with reclaimed materials there is a lot of room for variation and unique attributes.

 

Characteristics such as nail holes, discoloration, knots, weathering, rough texture, species variation, fill material, staining, odor, checking may all be acceptable as long as product is stable and matches specifications in description.

 

Note all wood products sold by us are shipped with no stain or finish on them unless requested otherwise.

Payment Processing

We must collect sales tax for all deliveries.

 

If your company is tax exempt you must provide an up to date Sales Tax Exemption form from your state.

 

We do not offer COD - All orders must be paid for in advance of shipment.

 

Items may be paid by credit card at checkout. If your order requires customization or changes please contact us as soon as possible so that we can complete your order efficiently.

 

All custom orders and purchases will  incur a 3% processing fee if order is paid by credit card. American Antique Woods accepts MasterCard and Visa.

 

Personal and Company checks must clear the bank before product will ship.

 

We can send a custom invoice for your purchase.

After you receive your invoice, simply give us your card information over the phone, and we will process your credit card payment.

 

All orders must be paid in full prior to assembly, processing and packaging for shipment.

 

 

 

Returns, Refunds & Exchanges

As a general rule there are no returns, refunds or exchanges allowed on any items we sell.

 

All custom orders require full payment for order regardless if customer changes their mind about the order.

 

Alterations to the order may change pricing structure. Anything shipped incorrectly or damaged will be replaced with appropriate new merchandise by American Antique Woods.

 

Our warranty does not cover items lost by customer or broken by customer through negligence.

 

This no refund policy is in place because the majority of the merchandise sold by American Antique Woods is so expensive to ship that by the time we deduct shipping and handling costs for transit to and from plus restock the merchandise there would very little left over to pay the customer a refund.

 

Be sure to carefully read all specifications of the merchandise you order prior to placing the order.

 

Sample Request

 

Sample requests must be paid for at time of request. Shipping and handling as well as applicable taxes will apply. American Antique Woods will apply the purchase of your sample order to your first shipment.